Customer Satisfaction
Shipping
We calculate shipping cost and delivery dates for you based on the availability of your items and an approximate price for shipping based on weight and using UPS and USPS services. Choose the shipping option that you prefer, and we will find the best means to deliver your order. If the package size or weight cannot be delivered by your chosen shipping option, we will notify you with an explanation, including the difference in shipping charges. All orders are processed within 2 business days except weekends and holidays. Books qualify for Media Mail rates. Please do not use this option for other products. We cannot guarantee when you will receive a packag, nor do we assume any responsibility for late shipments. The shipping fees are approximate. If you notice a discrepancy in your shipping fees, please let us know, and we will correct it.
For your information, these are approximate delivery times:
- US Postal Service Media Mail (4-9 business days)---Use only for Books!
- US Postal Service Parcel Post(3-6 business days)--least expensive for single items.
- US Postal Service Priority Mail (3-6 business days)--flat fee for multiple items.
- UPS or DHL Ground (3-5 business days)
- UPS or DHL 2-Day (2 business days)
- UPS or DHL Next Day
Tracking Your Package
We
will e-mail you, confirming receipt of your order. You will receive a
second e-mail, informing you that your order has been shipped.
When possible, you will receive an order tracking number.
Please note that some shipment methods are not trackable.
Return of Defective Items
We
want you to be a 100% satisfied customer. But, please e-mail us at
support@greenenergiesllc.com before you return the product.
If
you have received a damaged product, please return it within 10 days of
the invoice date and we will send you a replacement. You will be
responsible for the shipping method and shipping cost for the returned
product. We will pay for shipment on the new replacement. If, instead,
you choose a refund, there's a 15% restocking fee for all returned
products.
Please note that Shipping charges are not refundable.
Cancelling Orders
If
you decide to cancel an order, you can do so as long as it is prior to
receiving our notification that the order has been shipped.
Credit Card Security
Other Forms of Payment
You may pay by check. Simply mail us the payment by check after you've entered the order, and we will ship the order as soon as the check has cleared. During checkout, when Paypal asks you which option to choose, use the Postal Order Form option for payment, and send it with your check.
